Support

Last updated: 4 September 2026

Rupl is built by one person. Write, and a human will answer.

Reporting a problem

The most useful report includes what you expected, what happened instead, and the diagnostic export from the app's Diagnostics screen. That file lets the same situation be replayed exactly, which usually turns a week of guessing into an afternoon of fixing.

Before you write

If the app is not seeing your runs, check that Rupl has permission to read workouts and heart rate in the Health app. Apple Health cannot tell an app that a permission was refused, so from inside Rupl a refusal and an empty history look identical.

What this is not

Rupl is a training tool, not a medical device. It does not diagnose, treat or monitor any condition. If something hurts, or if you feel chest pain or dizziness while running, stop and see a doctor — no app is a substitute for that.

Contact: hello@rupl.org